Between 8:00 AM and 9:30 AM ET, some inbound calls that reached the auto attendant or voicemail failed to transfer to stations. Outbound calling was not affected. We have identified the root cause and are working with our platform manufacturer on a permanent fix to prevent recurrence.
Posted Aug 25, 2026 - 13:10 EDT
Monitoring
We have been working with our Engineering Team, and calls are now being successfully answered by users.
We are continuing to investigate the root cause of the issue.
If you experience any further issues, please contact us at support@setelecom.ca.
Thank you for your patience and understanding.
Posted Aug 25, 2026 - 09:47 EDT
Investigating
We have received several reports of users being unable to receive incoming calls, with calls going directly to voicemail. The SE Telecom Team is currently investigating the issue and will provide an update as soon as more information becomes available. Thank you for your patience and understanding.