All Systems Operational

About This Site

The Clear Clouds TRUST site provides real-time, and historical status updates pertaining to the Clear Clouds core services. The TRUST site is designed to provide transparency to all Clear Clouds users and partners.

Live updates are available by subscribing with an email address. Simply click Subscribe To Updates to receive email notifications of current Service levels that may impact your organization.

Uptime over the past 90 days. View historical uptime.
Phone System Operational
90 days ago
100.0 % uptime
Today
Internal Calling Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Mobile App / Web Phone Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Inbound Carrier Services Operational
90 days ago
100.0 % uptime
Today
Outbound Carrier Services Operational
90 days ago
100.0 % uptime
Today
Informational Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 13, 2026

No incidents reported today.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026
Intermittent Incoming and Outgoing Call Issues
Resolved - Resolution Update:

The issue was identified as a routing problem with a telecommunications provider, which affected the handling of intermittent incoming and outgoing calls. Once the issue was identified, the provider corrected the routing configuration and the service was restored.

If you encounter any further issues, please contact our support team at support@setelecom.ca.
Mar 9, 17:31 EDT
Investigating - An upstream carrier is currently experiencing intermittent issues affecting incoming and outgoing calls, where some calls may fail to connect the first time.
Our team is actively monitoring the situation and working with the upstream provider to obtain further details. We will provide additional updates as more information becomes available.
Mar 9, 13:35 EDT
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Mar 5, 17:10 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 17:05 EST
Update - Colocation vendor has cancelled their maintenance window on Friday, March 6, 2026.
We are sorry for any inconvenience that this may have caused. We endeavor to keep you informed of any possible service disruptions.
Mar 5, 16:57 EST
Scheduled - [CANCELLED]
On Friday, March 6, 2026 from 12:00 AM to 6:00 AM EST, our colocation vendor will be performing edge device upgrades to improve platform performance and security. During this window, Core 1 of the Clear Clouds platform will be temporarily unavailable. All services will automatically remain operational through Core 2 and Core 3, and no action is required on your part. We do not anticipate any service interruptions during this maintenance period.
For immediate assistance, please call 905-884-8324 and follow the prompts.
Mar 5, 10:54 EST
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

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