We will be performing a scheduled data migration from our Core 2 cluster to a new server during the following maintenance windows:
Maintenance Windows: October 7, 2026: 12:00 AM – 2:00 AM October 8, 2026: 12:00 AM – 2:00 AM
This migration is designed to be seamless and should not affect your services or calls.
As a standard precaution, if you have SIP trunks provisioned with a single-path route (no secondary/failover configured across clusters), we recommend confirming your configuration ahead of these windows.
Trunks already configured with failover across clusters require no action.
If you experience any issues during or after the migration, please contact our Technical Support team for assistance, Email support@setelecom.ca to automatically generate a support ticket.
After-Hours Emergency Support, Call 905-884-8324 and follow the prompts to reach the emergency response team.
We appreciate your cooperation and continued trust as we work to improve system performance and reliability.
Best regards, SE TELECOM
Posted Oct 01, 2026 - 09:35 EDT
This scheduled maintenance affects: Phone System, Internal Calling, Mobile App / Web Phone, and Call Recording.