The carrier advised that the issue was caused by improper call routing on their lines and was not related to Clear Clouds. It has now been resolved
Posted May 01, 2026 - 15:19 EDT
Update
The carrier advised that the issue was caused by improper call routing on their lines and was not related to Clear Clouds. It has now been resolved
Posted May 01, 2026 - 15:17 EDT
Update
We are continuing to monitor for any further issues
Posted Apr 29, 2026 - 16:48 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 29, 2026 - 16:44 EDT
Investigating
We’ve received several reports of Bell clients experiencing intermittent issues when calling into Clear Clouds.
We have been notified of an upstream carrier issue, who are actively coordinating efforts toward a resolution. Please note that this issue is not related to the Clear Clouds platform.
We will continue to monitor the situation closely and will provide updates as soon as more information becomes available.