All Systems Operational
About This Site
The Clear Clouds TRUST site provides real-time, and historical status updates pertaining to the Clear Clouds core services. The TRUST site is designed to provide transparency to all Clear Clouds users and partners.
Live updates are available by subscribing with an email address. Simply click Subscribe To Updates to receive email notifications of current Service levels that may impact your organization.
Phone System
Operational
Internal Calling
Operational
Web Portal
Operational
Mobile App / Web Phone
Operational
Call Recording
Operational
Inbound Carrier Services
Operational
Outbound Carrier Services
Operational
Informational
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Migration Notice – October 7/8 Oct 7, 2026 00:00-02:00 EDT
Dear Partners,
We will be performing a scheduled data migration from our Core 2 cluster to a new server during the following maintenance windows:
Maintenance Windows:
October 7, 2026: 12:00 AM – 2:00 AM
October 8, 2026: 12:00 AM – 2:00 AM
This migration is designed to be seamless and should not affect your services or calls.
As a standard precaution, if you have SIP trunks provisioned with a single-path route (no secondary/failover configured across clusters), we recommend confirming your configuration ahead of these windows.
Trunks already configured with failover across clusters require no action.
If you experience any issues during or after the migration, please contact our Technical Support team for assistance, Email support@setelecom.ca to automatically generate a support ticket.
After-Hours Emergency Support, Call 905-884-8324 and follow the prompts to reach the emergency response team.
We appreciate your cooperation and continued trust as we work to improve system performance and reliability.
Best regards, SE TELECOM
Posted on Oct 01, 2026 - 09:35 EDT
We will be performing a scheduled data migration from our Core 2 cluster to a new server during the following maintenance windows:
Maintenance Windows:
October 7, 2026: 12:00 AM – 2:00 AM
October 8, 2026: 12:00 AM – 2:00 AM
This migration is designed to be seamless and should not affect your services or calls.
As a standard precaution, if you have SIP trunks provisioned with a single-path route (no secondary/failover configured across clusters), we recommend confirming your configuration ahead of these windows.
Trunks already configured with failover across clusters require no action.
If you experience any issues during or after the migration, please contact our Technical Support team for assistance, Email support@setelecom.ca to automatically generate a support ticket.
After-Hours Emergency Support, Call 905-884-8324 and follow the prompts to reach the emergency response team.
We appreciate your cooperation and continued trust as we work to improve system performance and reliability.
Best regards, SE TELECOM
Posted on Oct 01, 2026 - 09:35 EDT