All Systems Operational

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The Clear Clouds TRUST site provides real-time, and historical status updates pertaining to the Clear Clouds core services. The TRUST site is designed to provide transparency to all Clear Clouds users and partners.

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Uptime over the past 90 days. View historical uptime.
Phone System ? Operational
90 days ago
100.0 % uptime
Today
Internal Calling Operational
90 days ago
100.0 % uptime
Today
Web Portal ? Operational
90 days ago
100.0 % uptime
Today
Mobile App / Web Phone ? Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Inbound Carrier Services ? Operational
90 days ago
100.0 % uptime
Today
Outbound Carrier Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 1, 2025

No incidents reported today.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Call Quality Issues via Bell Network (Fiber Optic Cut)
Resolved - Moving to resolved as no further quality issues have been noticed since Bell repaired their fiber optic lines.

A Reason for Outage (RFO) will be provided if Bell releases more information about the cause of the issue
Mar 28, 15:55 EDT
Monitoring - Bell has informed us that the issue has been resolved. We have restored the original routes and are monitoring the situation.

A Reason for Outage (RFO) will be provided if Bell releases more information about the cause of the issue.
Mar 28, 12:51 EDT
Update - We are continuing to work on a fix for this issue.
Mar 28, 11:43 EDT
Identified - We are currently experiencing intermittent call quality issues for calls passing through Bell's network.

Bell has confirmed that the issue is due to a fiber optic cut. Their teams are working diligently to restore service as soon as possible.

As a precaution, we have disabled outbound calls for this operator. However, inbound calls may remain affected. We will escalate this issue to Bell as soon as possible and provide an update when we have more information.
Mar 28, 11:40 EDT
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

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